Frequently asked questions

• Promotional FAQs
• Technical FAQs
• Monkey FAQs
• Snapfish Stickers FAQs
• General FAQs

Promotional FAQs

1. When is the latest date I can claim my monkey adoption?

   The latest date you can apply for a monkey adoption is March 31st 2010. You will then have a six month adoption that will last until September 30th 2010.

2. Where can I find all the promotional terms and conditions?

   Please visit the Terms and Conditions page on the Adopt a Monkey website.

3. What happens if my monkey is released?

   If your monkey is successfully released back in to the wild we will continue to track their progress and provide updates when possible.

4. How do I get updates on my monkey?

   We will be providing regular updates on your monkey as and when we have something to report to you. In order to access these updates go to your monkey's webpage to see what he or she has been up to. To visit your monkey's webpage go to www.adoptamonkey.co.uk or www.adoptamonkey.ie and type in the username and password you chose when you created your Kellogg's account.

5. I have lost my password and username, how can I access my monkey's pages?

   If you unfortunately lose your adoption username and password please click on the 'forgotten your password' link on the log in page and enter your email address. We will then send a new password to your registered email address.

6. What is included in my adoption package?

   In the adoption package you will receive:

   • A high resolution photograph of your monkey
   • A personalised adoption certificate
   • A colouring-in sheet of a monkey
   • A username and password that will allow you access to your monkey's page. On this page you can learn all about your monkey, where he or she lives and what he or she has been up to.

   Plus you get a set of stickers featuring your monkey photograph, if you visit www.snapfish.co.uk or www.snapfish.ie and pay £1 or €1 contribution towards postage and packaging.

Technical FAQs

1. How do I download my monkey adoption package?

   In order to download your adoption pack you need to:

   • Collect 3 codes from promotional packs. The codes can be found on top of the boxes and can appear in the following formats:
   • Once you have these codes visit www.adoptamonkey.co.uk / www.adoptamonkey.ie and choose the monkey you would like to adopt.
   • Once you have chosen your monkey click "adopt now" and you will be taken to the specific webpage that allows you to enter your codes.
   • Follow the instructions on screen and download your personalised certificate, your large image and your colouring-in sheet.

2. How long does it take for me to download my adoption package?

   The download speed will depend on your computer and / or your internet connection, however it should not take any longer than a few minutes.

3. How do I download my monkey photo on to my computer?

   To download the big picture of your monkey, click on the "Download to get your big picture" and then click the 'save as' tool on your computer, and choose the folder on your computer where you would like it saved. You can then access this photo whenever you choose without having to open the adoption package again.

4. I want a hard copy of my adoption package, how can I have this?

   You can print off all elements of your adoption package on any standard desktop printer. Also if you would like your monkey photograph printed professionally, why not save it onto a cd or memory stick and take it into a local photograph processing outlet. Alternatively you could upload it onto a photograph processing website (e.g www.snapfish.co.uk or www.snapfish.ie ) and they can print and deliver it for you. The cost of printing a photograph can be as little as 9p / €1 (ex. postage & packaging).

5. How many adoptions am I allowed?

   Adoptions are restricted to one adoption per email address. However if you would like to adopt more than one monkey you can use an alternative email address.

6. I do not have internet access, how do I get an adoption package?

   Most local libraries offer free internet facilities. Why not collect your codes and download your adoption there?

7. How are links chosen for the Kellogg's site?

   The Kellogg's sites and specifically the adopt a monkey site (www.adoptamonkey.co.uk & www.adoptamonkey.ie) includes links to both internal (Kellogg) and external (non-Kellogg) websites. These links have been chosen to provide the user with greater information and or to provide the consumer with the opportunity to take advantage of a promotion through a third party.

   Links to external websites

   External links are selected and reviewed when the homepage is published. However, Kellogg's is not responsible for the content of external websites. This is because:

   • Kellogg's does not produce them or maintain/update them.
   • Kellogg's cannot change them.
   • They can be changed without Kellogg's knowledge or agreement.
   • Some of our external links may be to websites which also offer commercial services, such as online purchases.

   The inclusion of a link to an external website from the Kellogg's homepage should not be understood to be an endorsement of that website or the site's owners (or their products/services).

   Sign posts and content information

   • When linking to an external site we will ensure that:
   • The first click from the Kellogg's homepage should not normally lead straight to a page which includes material which is unsuitable for a general audience.
   • Where appropriate, users are informed of the nature of the material they might expect to see or hear by clear labelling on destination pages and on the video or radio players.

Monkey FAQs

1. Where does my monkey live?

   All of the monkeys available for adoption within the Adopt a Monkey promotion live at the Lilongwe Wildlife Centre in Malawi. The sanctuary is a facility for wild animals that are rescued or confiscated from private ownership and trade within Malawi. It provides a facility for injured wild animals to be cared for and to recuperate with the aim of one day releasing them back into the wild.

   The land on which the centre is situated is within a sanctuary/wilderness area. It is made up of 78 hectares (78,000 square meters). 60 hectares (60,000 square meters) provide the wilderness zone for animals that cannot be returned to the wild and may need supplemental feeding. The other 18 hectares (18,000 square meters) are for enclosures and education and vet facilities.

   Malawi is a long narrow landlocked country situated in south-east Africa and is bordered by Tanzania, Zambia and Mozambique. Lilongwe Wildlife Centre is located in Lilongwe which is the capital city of Malawi.

   

2. How am I helping to look after my monkey?

   By claiming your adoption you are helping Kellogg's to help Born Free look after monkeys at the Lilongwe Wildlife Centre in Malawi. Kellogg's is donating funds to Born Free in order to help fund the following:

   • Care for each monkey: This includes the monkey's food, any special dietary requirements, supplements or vitamins. It also includes any medical care that the monkey may require.
   • Upkeep of the Lilongwe sanctuary. This includes general maintenance of the sanctuary, staffing costs, staff uniforms, medical equipment, and vehicle maintenance
   • Enclosure costs: To build, renovate and maintain the large enclosure which allow the monkeys to live in as natural environment as possible. It ensures that the monkeys are safe from poachers and other wild animals whilst they return to full health.
   • Monkey release program: Allows Born Free staff to research suitable release sites for the different species of monkeys and purchase the necessary research equipment. It also allows the monkeys to be electronically tagged so that there progress can be monitored once they have been released.
   • Rescue costs: Helps Born Free to fund research into potential rescue operations and take the required action to remove monkeys from harmful and dangerous situations and give them a better quality of life.

   Also, while the Centre focuses on the rescue and care of wild animals, it also tries to target the source of the problem. Malawi is one of the poorest countries in Africa and the trading of wild animals is often driven by poverty. The sanctuary therefore supports a new initiative known as the 'People and Wildlife Centre' which looks at a range of initiatives to support local people to help themselves. They help by giving them a 'shop front' to sell their crafts and wares, through to arranging and funding workshops on efficient farming practices.

   It also supports the local community to live together with the animals, and works to educate the local community in terms of their environment and conservation.

3. I cannot find the monkeys that are on the packs to adopt online, where are they?

   Some of the monkeys on pack may have been released already and therefore are unavailable for adoption. However there are lots of other monkeys online who would love for you to adopt them.

4. Does the sanctuary only look after monkeys or do they help other animals?

   The sanctuary will take in any wild animals that are indigenous to Malawi e.g. antelope, reptiles, birds etc however the main types of animals they look after are baboons and vervet monkeys.

5. What usually happens to the monkeys once they have been rescued?

   When the monkeys arrive at the sanctuary they are placed in quarantine for 30 days. After this, and presuming everything is satisfactory, they are carefully introduced to the appropriate resident troop. The monkeys are then cared for and given any appropriate medical treatment they need to get back to being fit and healthy.

   The eventual aim of the sanctuary is to release the monkeys back into the wild. The next batch of monkeys will be released at the end of 2009. Before they are released radio collars will be attached to several of the monkeys so the progress of the troops can be monitored and the monkeys protected as much as possible. Being able to track the monkeys also means we can continue to give updates on their progress as they begin their new exciting life of freedom.

6. Why is my adoption a share in a monkey and not a whole monkey of my own?

   There are not enough monkeys for everyone to have a monkey of their very own. When adopting a monkey you are obtaining a share of a monkey along with several other people. You, together with the help of Kellogg's and other Kellogg's consumers, are helping provide food and care for your monkey as well as the upkeep of the sanctuary where your monkey lives.

Snapfish Stickers FAQs

1. How do I redeem my stickers?

   Please visit the following link, log in and follow the instructions on the screen: www.adoptamonkey.co.uk or www.adoptamonkey.ie

   In order to redeem your stickers you will need to register your details with Snapfish and create a Snapfish account. The details required for this will be:

   • Name
   • Email address
   • A password
   • Credit / debit card number
   • Credit / debit card start / expiry date
   • Unique pincode. This can be obtained from your adoption home page once you have entered your three codes on the site and adopted your monkey

   If you are already a Snapfish consumer you can just use your existing Snapfish account.

   For more help, please view the detailed instructions document.

2. I have my monkey photograph saved on my computer. How do I upload my photograph to Snapfish's website to get my stickers?

   To get your stickers go to www.adoptamonkey.co.uk or www.adoptamonkey.ie, upload your photo and click on the link given to you in your adoption home page then follow these instructions:

   • Click the "upload photos" link in the yellow box on the homepage.
   • On the next page, choose whether you want to add photos to a new or existing album. Click the circular button next to either "add to a new album" or "add to an existing album".
   • If you want to add your photo to a new album, you can enter a name for that album in the name field. If you don't enter a name, your album title will be that day's date.
   • If you want to add your photo to an existing album, choose the album from the dropdown menu just below "add to an existing album".
   • Once you've picked the album, click the yellow "select photos" button to find and upload your monkey photo.
   • NB: Photos must be uploaded as .jpeg files. If you want to upload a photo that's not a .jpeg, re-save the file as a .jpeg image.
   • A file directory will open so that you can browse your computer or memory card for your monkey photo. Click on your photo to upload it. You can upload one photo at a time, or multiple photos at once. To choose more than one photo, hold down the control button while clicking on each photo. Then, click the "Open" button.
   • You'll see a blue progress bar while your photo is uploading. Once it has been successfully uploaded, you'll be taken to a new page. If you want to go to your album to view your photo, click the "view photos" button. If you want to upload more photos, click the "upload more" link.
   • NB: If your photo can't be uploaded, you'll get an alert message on the upload page. Click "try again" if you want to retry uploading, or "done" to be taken to the next page.

   Alternatively:

   • From your photo library page, an album page, or a photo page, click on 'create' in the blue menu to the right. Then click on 'stickers' in the menu below.
   • If you didn't begin on a photo page, select the album and then the photo of which you would like stickers.
   • (UK ONLY) On the next page, you design your product. You can choose a background for your photo, elect to use your photo at its full size. (To view more background options, click the blue tabs under 'select a background.')
   • (UK ONLY) Also on this page, you can crop or rotate your photo for ideal positioning.
   • (UK ONLY) When you have your background and photo the way you want it, click the yellow 'continue' button at the bottom of the page.
   • (UK ONLY) On the next page, you can add a text message. Choose the font and the color of the text by clicking the circular button next to the style and color you prefer. Then write your text in the field below. When you're finished, click 'continue.'
   • (UK ONLY) On the final page, you can review your design. If you would like to edit anything in your design, click on one of the edit options listed.
   • (UK ONLY) Review your stationery gift to make sure that everything is exactly as you want it, and click the box next to 'I have reviewed my stickers.'
   • (UK and RoI) Click 'add to cart,' and continue shopping or check out! Your order can be shipped to you or directly to a friend or family member.

3. How do I obtain my stickers?

   To receive your orders via post (NB there will be a £1 or €1 postage charge)

   • Enter your delivery address
   • Enter your billing address
   • Type in your pin code given to you with your adoption pack (see first instruction)
   • Enter your credit card details in order to pay £1 or €1 postage
   • Your order will be delivered within 4-8 working days

4. How long will it take for me to get my stickers?

   For stickers delivered by post please allow 4-8 working days.

5. What if my stickers are delayed?

   In the unlikely event of your stickers being delayed, you will receive an email letting you know the estimated delay period. If you do not receive an email and your stickers have not arrived after 10 working days of placing the order, please call 0800 626 066 (UK) or 1800 626 066 (RoI) and the Kellogg's Consumer Careline will investigate the delay for you.

6. The terms and conditions state that I need a credit card to claim my stickers. I do not have one, what do I do?

   We regret that if you do not have a credit / debit card you will be unable to utilise this additional element of the promotion.

7. On-pack it states there is an option of picking up my stickers in-store free of charge in the UK - how do I do this?

   We regret to inform consumers that due to the unfortunate circumstances of Snapfish retail partners (Klick and Max Spielmann) going into administration, it will no longer be possible to pick up stickers for free at Snapfish UK retail partner outlets. Stickers can still be claimed and sent to your home for a £1 or €1 contribution towards postage and packaging. We apologise for any inconvenience this may cause.

General FAQs

1. Will Kellogg's pass my details on to anyone else?

   No, Kellogg's have a policy that states that any details you give Kellogg's will not be passed onto any third parties. Therefore any details you give to Kellogg's within this promotion or any other will never be passed to a third party. If however you choose to register with Snapfish, you will be registering with a separate company and Snapfish may contact you in the future. On every email Snapfish sends you, you will have the option to opt out of further contact.

2. Will Kellogg's use my details for anything else?

   Kellogg's may use your details to contact you about other promotions they may run. If however you do not want to be contacted, you do have the option to opt out of any further contact by clicking on the opt out button which is featured on every email Kellogg's send to you.

3. I have a question that isn't answered here?

   You can contact the Kellogg's Consumer Care Line free of charge from anywhere in the UK by by calling 0800 626066 (UK) or 1800 626066 (RoI) between 8:00am and 6:00pm, Monday to Friday. Or alternatively, you can use our online contact form.